BUYING MALLY’S CRAFT PRODUCTS WITH CONFIDENCE
Making a purchase with Mally’s Crafts could not be easier. Just browse our store, and add any items that you wish to buy, add your personalisation where necessary and add to your shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We reserve the right to temporarily remove any item for sale on our website, and also to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
When the order is placed at our website, you will be re-directed to either Stripe or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Depending on the item, we will deliver your product via Royal Mail, My Hermes or similar courier depending on the size of the item you have purchased.
On occasion we may need your phone number so we (or the Courier service we use) can contact you regarding delivery.
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
We aim to dispatch your products within 15 to 20 working days as each item is made to order, In some cases, however, it may take a little longer.
Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.
If you purchase multiple items together they should be delivered together, but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
If you need to reach us, you can contact us via our facebook page, email us using the information on the contact page.
Your rights to return goods are protected under the EU Distance Selling Directive.