The Process from Placing The Order To Dispatch
Once your order is placed, you will get an email from ourselves to confirm your order (usually this is within the first 24 hours) – please check your spam/junk folders as it sometimes goes in there. If you didn’t get one, don’t panic! Your PayPal/Worldpay receipt does confirm we have your order.
We are unable to change anything once the order is placed. Please double check all spellings/address when ordering.
All orders are handmade by us so there’s a time scale for us to process and dispatch your orders. Please see the top of the page for current turnaround (we will regularly update this in case of any delays so please do keep checking back). Working days are only Monday-Friday excluding weekends and bank holidays.
Once your order is complete, you will get an email from us (check your junk/spam folders) to confirm this. Usually, the order gets collected by our couriers the next working day. Please see below for shipping information.
At the check out, you will get some shipping options. The shipping options will not make your order process quicker.
The shipping methods are calculated on what is in your basket, we have the following options..
- Royal Mail Tracked (you will get an email or SMS notifications with tracking) this option takes usually 1-2 working days to deliver.
- Courier Tracked (this is Hermes and you will get an email with tracking) this option takes usually 2-4 working days to deliver.
- Royal Mail Standard – this is usually for small products/lightweight. They will be sent as regular post and not tracked.
If you spend over £40, you will get FREE shipping!