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Check Our Facebook/Instagram for Special Offers!
Check Our Facebook/Instagram for Special Offers!

Frequently Asked Questions

Delivery Information

We aim to dispatch your order(s) as quickly as possible. Please refer to our home page for updated turnaround timescale. This turnaround timescale is the time we need to make your order and dispatch. The turnaround timescale does not include shipping. Please allow up to 2-5 working days for delivery (depending on the shipping method you chose at checkout).

Shipping Information

At the check out, you will get some shipping options. This depends on the order, we weight all products for shipping. The shipping options available are..

1st & 2nd Class Signed For with Royal Mail (this is not tracked service).

Hermes Courier

24/48 Hours Royal Mail (this is tracked service and you will get an email/sms from Royal Mail with delivery details.

Confirmation of Order

Once you place an order, you should get an email confirmation from us within 24 hours. Please check your spam/junk folders as it often goes there.

Contact us if you have not received your confirmation order email.

Want something new made?

Do you want something created? Do you have an idea in your head but cannot seem to find it on our website? Don’t worry, just contact us! We will try our best to help you! We love making new products and getting new inspirations.

My order arrived damaged.

So sorry first of all, we hate it when parcels arrive damaged. We will replace the order free of cost. To make the process quicker, please email us with photographs of damaged item(s), the packaging it arrived in alongside with your order number so we can re-make your order quickly!

Cancelling/Changing Order

We can make changes/cancel your order only within the first 24 HOURS of placing your order! Once this period has passed, we cannot do anything because it would have been processed, ready to be made.

Ways to Order

You can order on this website, alternatively contact us on our Facebook Page, Instagram or use the contact form to place an order.

Example of Colours

To preview colours before ordering, please check our colour chart. However, please note that not all colours are available here.

I am having problems with the website

If you are experiencing any of these problems: adding products to cart, viewing pages or products, completing payment, 404 page error.

Please email: [email protected]. Your email will be redirected to a team member from Griffin Web Design who will be happy to fix the problem for you!

Can’t find the right answer?

Fill in our Contact form where you can ask us questions direct!

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