Delivery Date

Please check out our homepage for current turnaround timescale for your order(s). Please note that our working days are only Monday-Friday not including the weekends.

Confirmation of Order

You should get an email confirming your order from us approximately within the first 24 hours, please check your spam/junk folder too.

Dispatch Date

Unfortunately due to the sheer amount of orders we get, it is impossible to give out estimate of delivery date but please check our turnaround timescale on our homepage for an rough estimate. You will get an email from us once your order is dispatched (check your junk folder too), please allow up to 5 working days for the delivery.

Custom Made Order

Do you want something created? Do you have an idea in your head but cannot seem to find it on our website? Don’t worry, just contact us! We will try our best to help you!

My order arrived damaged.

Apologies first of all! Please email us or use our contact form, include photographs of your damaged item & the packaging parcel too. We will provide a replacement free of charge and we do not refund on damaged items.

Cancelling/Changing Orders.

We can make changes/cancel your order only within the first 24 HOURS of placing your order!.

I prefer ordering through messages like before rather than the website.

That’s fine! If you prefer ordering through messages like before, please continue to do so!

I am having problems with the website

If you are experiencing any of these problems: adding products to cart, viewing pages or products, completing payment, 404 page error.

Please email: [email protected]. Your email will be redirected to a team member from Griffin Web Design who will be happy to fix the problem for you!

Can’t find the right answer?

Fill in our Contact form where you can ask us questions direct!

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