PREMADE + BESPOKE

What is the difference between Premade & Bespoke?

Premade collections are ready-made, all you need to do is customise with your choice of wording. Within premade designs, you can change the font style + colour.

 

With Bespoke, you are getting the whole order designed from scratch just for you and your wedding. 

 

Premade orders are made and dispatched within our regular turnaround, but bespoke orders will take a little longer.

Will you be discontinuing any Premade collections?

We won’t be removing anything however we may temporarily remove products for improvements. 

How often do you bring out a new collection?

We try to bring out a new collection per month, however we recommend signing up to our mailing list & keeping an eye on our social media for any new launches.

ORDERING + DELIVERY

Why should I order from Mally’s Crafts?

We have both Pre-made Collections & Bespoke Service available, depending on your budget.

Premade collections are budget friendly and processed with a quick turnaround however if you’re looking for a personal touch, we do offer a Bespoke service.

When should I order for my wedding?

We always advise ordering 3-4 weeks before your wedding to guarantee delivery.  The estimated delivery date can be found at check out and this is updated on a regular basis.

Do you take bookings/deposits?

For orders of our Premade collections, no bookings/deposits are required. All you need to do is order once you have the details ready. We do offer Klarna payment method at check out if you’d like a payment plan.
With bespoke service, we do recommend booking in as soon as you can to secure your date, to allow as much time as possible for designing.

Do you have any discounts?

We always have a discount running on any of our Premade Collections. The discount can be redeemed if you’re ordering a lot from the same collection.

Spend £150 and Get 5% Off

Spend £200 and Get 10% Off

Spend £300 and Get 15% Off

No Code Needed! Just add the items to your basket and the discount will be automatically applied.

Do you have a minimum order?

We don’t have an minimum order.

CUSTOMISING

How do I customise a board (on mobile/iPad)?

Once you’ve picked the design you like. Please ensure you click all the options required (e.g Board size) before proceeding to the ‘Customise Design’ button.

Clicking on this button will take you a new page, this is a preview of your design.

 

Click on the text you’d like to edit and a little box will appear at the bottom. This is your text, just delete and replace with the text you’d like. Within the same box, if you click on the back button (just top left above the writing) you will see 5 symbols. The first 4 are all you need.

 

First symbol is the colour, if you click on it it shows you all the colours available. You can select and then preview how it looks.

Second symbol is the ‘Edit Text’ which is editing the text.

Third symbol is ‘Font Size’. Within this, you can also edit the line height + letter spacing.

Fourth symbol is ‘Font’ where you are able to change the font style.

 

If you’d like it like the photo, we recommend only editing the text and leaving other design features.

 

When you’re done with the design, click the ‘Finish Design’ button – this will take you back to the product page and from there you will need to add it  to your basket.

How do I customise a board (on laptop/PC)?

Once you’ve picked the design you like. Please ensure you click all the options required (e.g Board size) before proceeding to the ‘Customise Design’ button.

Clicking on this button will take you a new page, this is a preview of your design.

 

Click on text you’d like to edit, a bar will appear on the left hand side.  This is your text, just delete and replace with the text you’d like. Within the same box, if you click on the back button (just top left above the writing) you will see 4 symbols. The first 3 are all you need.

 

First symbol is the colour, if you click on it it shows you all the colours available. You can click and preview how it looks.

Second symbol is the ‘Edit Text’ which is editing the text. Within this, you can also edit the line height + letter spacing.

Third symbol is ‘Font’ where you are able to change the font style.

 

If you’d like it like the photo, we recommend only editing the text and leaving other design features.

 

When you’re done with the design, click the ‘Finish Design’ button – this will take you back to the product page and from there you will need to add to basket.

Can I change the layout of the sign?

As it is a premade design, we do not allow any changes to the board other than the text. We do offer a bespoke service here.

Can you print different languages?

We can. However, we are unable to print special characters such as emoji’s & accents & foreign lettering so please try to not include these.

Can I order now and personalise later?

For orders of our premade collections, we do require all the information at the time of ordering.

Colours

To check the colours, please click this link.

I’VE JUST ORDERED

I’ve just ordered, I need to change something

We totally understand! However, please contact us as soon as you can before your order goes to print, we recommend contacting us within the first 24 hours. After this period, we’re unable to make changes unfortunately.

I’ve just ordered, I need to cancel.

We totally understand! However, please contact us as soon as you can before your order goes to print, we recommend contacting us within the first 24 hours. After this period, we’re unable to make changes unfortunately.

Can I add onto my order?

Unfortunately, we cannot add onto existing orders. It will only cause delays to your order. We recommend placing a new order.

When can I expect my order?

At the bottom of your order confirmation email, you can see the estimated delivery date. This is the date we aim to deliver your order by.

DELIVERY

Who will my parcel come with?

We use either Royal Mail or Parcelforce, this depends on the parcel size + weight.

As soon as your order is completed, you will get an email with tracking details that will tell you who the delivery company is.

How long will delivery be?

Royal Mail & Parcelforce aim to deliver within 2 working days however we recommend to keep checking your tracking for any updates / delays.

I didn’t get my tracking.

All tracking information is sent automatically. Please ensure you’ve checked your spam/junk inbox for the email. Please do get in touch if you still cannot locate your tracking and we will send it across manually.

My order arrived damaged/incorrect.

First of all, we apologise. Please email [email protected] with photos of the damage/incorrect information alongside with your order number. This must be done within 7 days of receiving your parcel, any claims after this period will not be honoured.

To speed up the process, please also include packaging photos if your order arrived damaged.

Any damaged/incorrect items will be replaced immediately (please note that it will not be processed on the website so no tracking is automatically sent – please contact us if you wish to get tracking sent again manually). We do not offer refunds unless the date you require it for has passed.

Can’t find the right answer?

Fill in our Contact form where you can ask us questions direct!

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