RETURNS

You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.

The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.

Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.

We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 7 days of delivery to receive a replacement order of that item. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. No refunds are given unless the date you require it for has passed.

We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.

Any missing/damaged/incorrect items from your order must be reported to us within 7 days of receipt of your parcel. Claims after that period will not be honoured.

Your rights to return goods are protected under the EU Distance Selling Directive.

 

CANCELLATION

You have 24 hours from date of purchase to cancel your order, placed via our website. You must email us with your order number and you have the choice to include why you want to cancel your order with us, we will then refund your balance back to the original payment method used on your order. Any requests made after the 24 hours to cancel may not be met, due to the materials already ordered in specifically for your order, and it may of already been started in our studio.

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